The Cisco CCNA Voice certification validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.
The NYBI CCNA Voice lab is equipped with the real routers with CME, PoE Switches, Cisco IP Phones and CUCM, CUC, CUPS software.
Curriculum
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Session 1 |
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Session 2 |
Voice Perspectives
- Traditional Voice Versus Unified Voice
- Understanding the Pieces of Cisco Unified Communications
- Understanding the Cisco IP Phone Concepts and Registration
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Getting Familiar with CME Administration
- Managing CME Using the Command Line
- Managing CME Using a Graphic User Interface
- Managing Endpoint and End Users with CME
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Session 3 |
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Session 4 |
CME Dial-Plan
- Physical Voice Port, Analog Voice Ports and Digital Voice Ports
- Understanding and Configuring Dial Peers and Voice Call Legs
- Configuring POTS and VoIP Dial Peers
- Understanding Router Call Processing and Digit Manipulation
- Matching Inbound and Outbound Dial Peers
- Quality of Service
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Configuring Cisco Unified CME Voice Productivity Features
- Voice Network Directory
- Call Forwarding, Call Transfer and Call Park
- Call Pickup, Intercom, Paging and After-Hours Call Blocking
- CDRs, Call Accounting, Music on Hold and Single Number Reach
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Session 5 |
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Session 6 |
User Interface and Managing Endpoints and End Users in CUCM
- Interface of CUCM Administration, CU Serviceability Administration, CU Operating System Administration, Disaster Recovery System
- CU Reporting
- CUC and Cisco Unified Presence Server
- Implementing IP Phones in CUCM
- End Users in CUCM and End Users Versus Application Users
- LDAP Integration
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Understanding CUCM Dial-Plan Elements and Interactions
- CUCM Call Flows
- Centralized Remote Branch Call Flow and Deployment PSTN Backup
- Call-Routing Sources and Destinations in CUCM
- Call-Routing Configuration Elements and Behavior
- Class of Control
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Session 7 |
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Session 8 |
Enabling Telephony Features with CUCM Enabling Mobility Features in CUCM
- Extension Mobility in CUCM
- Telephony Features in CUCM
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Voicemail Integration with Cisco Unity Connection
- Cisco Unity Connection
- Single-Site and Multisite Deployment Considerations
- Implement Cisco Unity Connection Users and Mailboxes
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Session 9 |
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Session 10 |
Enabling Cisco Unified Presence Support
- Cisco Unified Personal Communicator
- Cisco Unified Communications Manager IP Phone Service
- Cisco IP Phone Messenger
- Cisco Unified Presence Architecture
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Voice Network Management and Troubleshooting
- Common CME Management and Troubleshooting Issues
- Management and Troubleshooting of Cisco Unified Communications Manager
- Monitoring Cisco Unity Connection
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Total: 5 weeks, 35 hours |
Certification Exams
This course prepares students for the following exams:
Prerequisites
High School Diploma/ GED, and CCNA Certification or prior completion of CCNA course.
Occupational Objectives
Upon completion of the course, students will be qualified to be a voice technologies administrator, voice engineer and voice manager.
Tuition
$1,500 Special Price! $999.
Sign up NOW!
A textbook worth up to $49.99 is included for FREE.
Tuition includes $90 non-refundable registration fee and does not include anexam fee.
